ALITOURS INTERNATIONAL INC. 2021/2022
Alitours International Inc. from herein will be referred to Alitours, acting as a Tour Operator and/or as “The Company”.
Bookings made with Alitours involve an agreement between you and Alitours plus other suppliers who provide service for which you paid. Alitours does not own, manage, control or operate any transportation vehicle, hotel, resort or other supplier of service and is not responsible for their acts or omissions. The following information and conditions constitute your binding contract with Alitours and its supplier, please read carefully, and understand all the information on this page as it sets out the conditions governing the provision of services.
Reserving or participating in any travel services offered by Alitours International Inc. Canada (authorized to do business as Alitours) (hereinafter “The Company”, “we”, “us”) constitutes a contractual agreement between the participant (“you”) and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions (“Terms”), which includes a Health & Safety and any other applicable waivers (see “Waivers” section) for your trip. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms.
The Company reserves the right to update or amend these Terms at any time prior to you making a reservation. An up-to-date copy of these Terms is accessible on The Company website www.alitours.com. The Terms as listed online when completing a reservation are those that control.
Any payment made to The Company shall be deemed to constitute full acceptance of these Terms, including a Health & Safety Waiver.
HOW TO MAKE YOUR RESERVATION
Alitours accepts booking through travel agents. Customers are responsible for advising their travel agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed. Bookings are accepted subject to availability and are considered confirmed once the appropriate non-refundable deposit payments or full payments have been received by Alitours and written confirmation has been issued. Also be sure to read, Refunds & Cancellations.
To make your reservation, contact your travel agent or for more information visit our web site at www.alitours.com
GROUP RESERVATIONSAdditional Terms & Conditions apply to Group reservations (being a reservation with 10 or more participants). The Company provides these Group Reservation Terms & Conditions at the time the Group reservation is made or upon request. For Air Only Group reservations minimum 20 passengers required.
PAYMENTS, CONFIRMATION & INVOICING
PRICING & PRICE GUARANTEE
Prices are quoted per person in Canadian dollars (CAD), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, and the cost of fuel, taxes and other fees in force at time of preparation of the present brochure. . Prices do not include airfares, except where noted on specific itineraries. All prices are valid upon date of publication and are subject to change without notice, please verify at the time of booking. Price reductions and offers are applicable to new bookings only. For travel services booked through a travel agent registered in Ontario, where there is an increase in the total price of the Travel Services even after a deposit has been paid and the cumulative increases, except any increase resulting from an increase in retail prices sales tax or federal goods and services tax, is more than seven percent (7%), the customer has the right to cancel the contract and obtain a full refund or opt for comparable alternate Travel Services acceptable to the customer, as long as the price of the product corresponds to the price of the original product, otherwise the difference in price shall be assumed by the client. Once The Company processes any final balance for services, the price is guaranteed not to increase unless you amend your reservation.
DEPOSIT TO HOLD SPACE
At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the chart below.
Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.
If you do not pay the full amount by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel insurance premiums will be forfeited.
Travel Insurance payments are always non-refundable.
Payments made after any applicable payment due dates require will include late reservation fees.
The Company accepts payment via cheque, Visa, MasterCard, and American Express.
In the case of payment made over the telephone, the consumer, in authorizing the use of his credit card number by his travel agent and/or The Company, acknowledges the conditions of the reservation even if he/she has not signed the appropriate form, and agrees to sign the payment form upon request. In failing to concur, his/her reservation will be cancelled and subject to penalties herein indicated under heading “Cancellation Fees”.
Verbal authorization given by the customers to the travel agent for the use of a credit card confirms the reservation, whether or not the draft is signed. However, upon request by the travel agent, customers must stipulate in writing that the credit card may be used without their signature. Once a credit card number has been forwarded to The Company to guarantee a reservation, the travel agent becomes responsible for payment and must keep a signed copy of the customer’s authorization on file. In the event that the credit card charges are contested, a copy of this authorization must be sent to The Company before any decision can be made.
Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is the confirmation of services on the reservation. Travel Documents are released when final payment is received by “The Company” see Documentation for more info.
In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 24 hours of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.
In the case of billing errors, The Company reserves the right to re-invoice you with correct pricing.
DEPOSIT AMOUNTS, FINAL PAYMENT DATES & CANCELLATION FEES SCHEDULEAmounts listed below are per person. Final payment dates are determined on days prior to the commencement of services. Cancellation fees are calculated based on the days prior to the commencement of services in which notification is received. Cancellation fees include all services on the reservation, except Travel Insurance, which is always non-refundable. CancellationandDeposit
^Unless specified differently at the time of booking, before confirmation.
NOT INCLUDED IN PRICING
Unless specifically noted in your trip itinerary, the following is not included in your reservation.
- airfare to and from the start of your trip;
- intra-trip air, unless specified in the itinerary
- airline baggage fees, including checked and/or excess baggage fees (unless specified)
- other per-person taxes imposed by government entities;
- city/tourist tax
- port taxes;
- passports; visas; vaccinations;
- gratuities to your Tour Director, Cruise Director, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships;
- laundry; telephone; minibar;
- entry/exit fees at airports;
- alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
- destination arrival/departure transfers (unless specified- see itinerary for more information)
- “optional” excursions;
- porterage at airports and train stations;
- Travel Insurance;
AIR INCLUSIVE DEPOSIT AMOUNTS, FINAL PAYMENT DATES & CANCELLATION FEE SCHEDULES
AIRFARE & FLIGHTS
Air reservations are available through The Company only for travel originating from Canada and to/from Portugal Mainland and it’s inner-islands.
All airlines are independent from The Company; The Company does not own, manage or operate any air carrier or aircraft.
Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services.
AIR INCLUSIVE TRIPS
Additional per person, non-refundable, non-transferable deposits and payments are required for your international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the chart below.AirDeposit
* Admin fees: $25 per person. These fees are always non-refundable. On re-issue or re-booking of Air Tickets (both Vacation Packages and
Air Only bookings) the Admin Fee remains applicable.
After your airfare is booked, any revisions you make may incur fees (airline and The Company admin fees). This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). At the time of request, fees are applied and payable immediately. The Company is not liable for necessary amendments due to errors in information provided by you. See “Accuracy of Invoice Details” above for your responsibilities and liability.
Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
AIRLINE MILEAGE ACCRUAL
Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines and The Company has no liability if upgrades are not allowed. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.
Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.
AIRFARE SCHEDULE CHANGES
The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection.
Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.
CANADIAN AIR TRANSPORTATION SECURITY AUTHORITY (CATSA) INFORMATION
At the time of air reservation through The Company, you are required to provide all Canadian Air Transportation Security Authority (CATSA) information. This information includes full name, date of birth, gender and redress number (if available) for all participants. We submit information to Transport Security. Reservations without this information are not processed and space will not be secured.
MAKING YOUR OWN FLIGHT ARRANGEMENTS
If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.
PARTICIPATION ELIGIBILITY & REDUCTIONS
An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations. You are responsible for the behavior, security and supervision of all minors on your reservation.
Price reductions may be available to minors. Reductions only apply when sharing accommodations with two adults using existing beds. Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout. You are solely responsible for these costs.
Reductions are off the base land price only and do not include airfare. Final reductions are quoted with your reservation.
Unless stated otherwise, children’s prices are restricted to children 2 – 11 years of age at the time of departure, sharing a room with two (2) full paying passengers. Due to heightened security, many countries have adopted practice to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. See also MOTORCOACH SAFETY and DOCUMENTS FOR MINORS. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.
TOUR PARTICIPATIONFor the benefit of everyone on your vacation, Alitours and/or it’s representatives reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.
TRAVELERS NEEDING SPECIAL ASSISTANCEAny disability requiring special attention must be reported to Alitours at the time a reservation is being made. Alitours will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services including the touring motor coach are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance, and must assume total responsibility for the handicapped participant’s well-being. Motorized scooters are unsuitable for vacations in Europe.
CANCELLATIONS & REFUNDS
You may cancel your reservation by notifying The Company. Calculation of cancellation amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification. See the chart above.
CANCELLATIONS BY THE COMPANY
The Company reserves the right to cancel or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labor or Force Majeure Event (see under “Force Majeure”).
In the event of a cancellation by The Company prior to departure for reasons excluding Force Majeure (see section “Force Majeure”), The Company will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability. The Company will refund the difference in price if the alternate is lower. You are responsible for additional costs if the alternate is higher. If this rebooking option is not acceptable to you, The Company’s only responsibility is to refund the amounts paid by you for the reservation.
In the event of a cancellation by The Company prior to departure or during your trip for conditions under Force Majeure, The Company will provide a future travel/booking credit for the portion of your trip impacted. Future travel/booking credit will be redeemable for travel with The Company for one year past your original trip start date. If a future travel/booking credit is not acceptable to you, in the majority of Force Majeure situations, you can notify the company within 21 days of advisement and The Company’s only responsibility is to refund the amounts paid by you for the portion of your trip impacted. If you do not notify the Company within 29 days of advisement, a refund is no longer available. Refunds in this circumstance will incur a 4% admin fee.
The Company is not liable or responsible for any arrangements made independently of The Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, excursion and Travel Insurance related charges.
Any request for refunds is subject to these Terms.
Airport transfers are complimentary in some itineraries and can be carried out as a group shared transfer or by private transportation, and only apply to qualifying tours and dates. Not all flights or dates qualify. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers.
Changes made en route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc…) are not refundable nor exchangeable for other services.
No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.
In the event of a Force Majeure Event (as defined below), The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an “Act of God” or any other condition outside The Company’s control (“Force Majeure Event”), including without limitation:
- Volcanic eruption
- Inclement weather
- Environmental pollution or contamination
- Low or high water levels
- Water or power shortages or failures
- Tropical storms or hurricanes
- Riots or civil commissions or disturbances or any other acts of similar nature
- Strikes of labor disruptions
- Restraint of rulers or peoples
- Acts of terrorism
- Quarantine restrictions
- Government health advisories or warnings or alerts of any kind of nature
- Government seizures
- Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization
- Damages to its facilities or the travel supplier and its facilities
- Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.
SPECIAL NEEDS & PARTICIPATION REQUIREMENTSAny special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the Tour.
ACCESSIBLE CANADA ACT
Facilities and services for disabled individuals are limited outside its jurisdiction. Outside Canada, countries often do not have similar disability laws or regulations and The Company is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers.
SUITABILITY & ACCESSIBILITY
Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces, and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair.
You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available.
The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases.
No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to The Company at the time of reservation or when reasonably known by the participant.
The Company does not provide personal services or individual assistants to trip participants. Our staff are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.
You must notify The Company at the time of reservation if you are traveling with a wheelchair, or if the need for a wheelchair arises after the reservation, then as soon as that need is known.
Outside of Canada, you must be able to walk up/down steps (for motor coaches) and on ramps without a wheelchair or walker for cruises. Outside Canada, motor coach entrances and gangways/ramps may not be wide enough or equipped to accommodate these items.
The Company may allow collapsible wheelchairs that fit within specific restrictions when travel with a wheelchair is disclosed to The Company.
You are responsible for storage (e.g. in your room) and maintenance of any permissible wheelchair.
Motorized scooters are not permitted and cannot be accommodated on services provide by The Company. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense.
AUTHORITY TO REMOVE OR REFUSE PARTICIPANTS
For the benefit of everyone on your vacation, The Company and/or it’s representatives reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants furthermore it is the sole discretion of The Company Local Representative, Tour or Cruise Director or Local Guide may refuse your participation or may require you to disembark if it is reasonably believed that you
- are dangerous to others or to yourself;
- have engaged in, are engaged in, or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Provides), The Company representatives, or crew members, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
- have failed or refused to follow, or are failing or refusing to follow The Company’s rules and procedures or the instructions of The Company, its representatives, or the crew members.
In the event you are removed, you may be left at any city, port or place the ship calls without any liability to The Company or its representatives. The Company shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section.
In the event you are removed, The Company will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. We shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, or the crew members in your removal or the exercise or enforcement of this clause.
INFORMATION REQUIRED FOR RESERVATION & TRAVELAs a condition of reservation, you must provide information requested by The Company along with your initial payment. The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of Canada. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.
By making a reservation with The Company
- You consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above.
- You indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.
- Full name as per government issued ID with which you will travel
- Date of birth
- Full passport details
- Email address
- Credit card information
- Medical conditions
- Dietary restrictions you make known to The Company
- Emergency contact (non-participant)
- On tour contact information (mobile phone or email address)
ON TRIP EXPERIENCE
Fully Escorted and Semi-Escorted Tours
All TOURS are published in CAD dollar unless otherwise indicated. Tours are LAND-ONLY (with the exception of some inner-island flights in the Azores Tours).
Tour prices are per person, based on double, occupancy in standard/classic Room. Single room supplements and triple room reductions are listed where applicable.
Passengers should be aware of Meeting Times and Points and whether transfers to/from airport are included in itinerary and inclusions. Unless otherwise indicated, the transfers in packages or tours, are group transfers with arrival and departure, on tour/package dates, transfers outside those dates, or on special holiday, our outside regular hours (8:00am- 7:00 p.m.) an additional supplement may be required. The Company should be provided up to date flight info (Arrival/ Departure).
Unless otherwise indicated by “English ONLY”, or “Monolingual”, tours are conducted by multilingual escorts and may include passengers speaking other languages. Longer tours may warrant Escorts to be substituted during the tour.
Some tours might be a combination of different services, and if necessary there might be a change in Driver, and/or even passengers, between the programs. Coach Bus tours that do not reach the minimum 8 passenger(s) on tour date will be substituted with a Private English Speaking Driver Only (No Tour Escort for part or entire duration of tour). For technical reasons tour itineraries can be changed or inverted without notice, however we guarantee all previous visits and excursions.
Cross-border tours may require for passengers to go through customs control with their own luggage and present passports. Some tours, are guaranteed at the time of booking to depart with minimum 2 passengers however itinerary may be inverted or substituted, and/or the order and type of service may change for example; a Tour Escort will not be provided and Local Guide will be provided where applicable, Coach Bus will be substituted by Private English Speaking Driver and/or in some cases 1st Class rail tickets.
Tours do not include; Personal expenses, Telephone and data port charges, Meals and drinks unless otherwise specified in itinerary inclusions
Optional excursions (which are treated as add-on supplements), some admission fees (see full itinerary details) and Local city taxes mandated by law.
Guests need to arrive at the hotel by 6:00 p.m. in order to participate in any featured Welcome Cocktail/Reception and/or scheduled arrival meet & greet. Moreover, No refunds are issued for missed Welcome Receptions and meals due to late arrivals, instead your Tour Escort/ Director or Local Representative will contact you directly at your hotel.
Many of Alitours, vacation packages and itineraries feature shared or group walking tours/activities and comfortable walking shoes are recommended for all passengers. Typically walking tours do not offer hotel-pickup and transportation, unless specifically mentioned. While some itineraries perhaps a brief entry into an important religious or public space, this may require additional entrance fees, and if travelers
wish to enter must pay in local currency, on the spot. Most walking tours are brief overviews of the town or city with specific significance on the cultural importance of the place they are visiting and offer a broad understanding of the city and/or landscape, which may include but is not limited to architectural, artistic, geological and other cultural significance of the area you are visiting.
Unless otherwise indicated as “English Only”, or “Monolingual”, tours may be conducted by multilingual escorts and may include participant speaking other languages. This type of tour is available as part of a Tour or Vacation Package, or can be purchased as an “as-is” service, if not part of an already Alitours Tour or Vacation package, and additional booking fee may apply.
Excursions/Sightseeing & Other Activities Tours
These services are included as per itinerary and is under the direction of licensed local guides where required by law to enter historical sites, churches and museums. Entrance fees are included where indicated. During holidays, some sights such as museums may be closed or unavailable for visits. The Company reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities should circumstances demand it. In either case, the itinerary content will be maintained; however, the order may change. While on tours, additional “Optional” sightseeing/excursions may be suggested by your tour director and/or hostess who will provide you the full details these “extras” must be purchased locally, in local currency and cannot be charged on credit cards. There are no refunds for any unused portion of these sightseeing/ excursion(s). Please see the terminology on page 5 for details and descriptions of activities and inclusions. The excursions, and other activities typically offer a special interest, and therefore are more in-depth one day tours (half day or full day). Where possible, the hotel pick-up and drop-off is included unless otherwise indicated. Some itineraries are “English Only”, or “Monolingual”, while others may be conducted by multilingual escorts and may include participant speaking other languages. This type of tour is available as part of a Tour or Vacation Package, or can be purchased as an “as-is” service, if not part of an already Alitours Tour or Vacation package, and additional booking fee may apply.
“Hotel Only” bookings (reservations with accommodation and no additional service) are priced per room, per night unless otherwise indicated, and include VAT tax. Breakfast is included in all hotel stays (indicated by BB*) unless otherwise indicated. Different room types and categories available please see legend pg. 2. All hotels are contracted on a “run of the house” basis.
Specific requirements, with regards to room location and other special requests can be requested but are not guaranteed. This is at the discretion of the hotel. Prices vary according to the grade and location of the hotel/property offered. It should be clearly understood that grading the hotel and services are in accordance with standards established in Countries where such hotels and services are supplied. The Operator reserves the right to make substitutions with hotels of similar or higher ratings, however, amenities may not be the same. Accommodations are with private bath or shower, at the hotel selected.
A single room may be provided at an additional supplement. In addition, rooms are assigned upon arrival, based on current availability and may vary in size, amenities and location.
Generally, triple rooms in Europe consist of two beds with a rollaway set up for a third party.
Air conditioning is available at most 3 star and all 4-star or higher hotels. However, foreign air conditioning is not necessarily used according to Canadian/U.S. standards. Air-conditioning is often controlled by each hotel and restricted according to weather conditions or available mid-June to mid-September only. Some tourist-class hotels may have air conditioning available, and some may charge an additional supplement.
Please be reminded that in most European cities, Government Officials have approved a city/tourist tax of 1.00-8.00 EURO per person, per night, per star rating, mandated by law. This applies to all adult visitors with overnights in a villa, apartment, hotel or any other type of accommodation. This tax must be paid in Euro locally, at the time of check-in. Some cities may vary according to weekday or weekends, festivities and/or holidays. There are also a minimum and maximum amount per each stay, at each individual property (for example some cities might cap amount up to 10 nights stay etc.) There may also be reductions for children. If any changes/updates occur while the passenger has departed or occurs during traveling, the current amount is valid, and overrides the amount issued on the travel document.
Transfers are either provided (included in the price) OR can be purchased separately please read itinerary and inclusions of each service. Each transfers service are treated differently, and are dependent on the destination, and have their own specific procedures & Terms and Conditions depending on type of service. Please read carefully each detailed description. Transfers in Vacation Packages are based on PRIVATE vehicle unless otherwise indicated, and may include and are not limited to/ from airports, piers, train stations and hotels.
Passenger(s) are responsible for punctuality on all flights and tour services, consequently lateness (without notice to the driver) will be considered as NO-SHOW and no refund is applicable.
For Passengers extending pre-and-post tour dates NOT included in published package, or deviating from set schedule, transfers are not included, but may be provided at a supplement.
Transfers between points of interest are at passenger’s own expense if not listed as included.
“Transfer Only “Bookings must be made no later than 72 hours prior to departure in order to confirm driver availability. At the time of booking, number of passengers, date, time, location and mode of arrival must be provided to The Company. If the travelers scheduled (flight/air/rail/cruise) arrival, is delayed while travelers are on route, our office/driver will be notified, and driver will wait for travelers, however client(s) must still contact the driver in order to establish continued wait time, otherwise after 45min of arrival time, the service will be treated as cancelled. Moreover, if clients are not at their designated meeting point for pick-up the driver will advise The Company in “real-time” in which case we will contact the client/travel agent, however if failure to reach passengers, and/or confirm the tardiness, after 45min of wait time, the service will be treated as cancelled. If clients change routing, carrier or date or arrival information, mode of transportation etc. and do not inform our office/driver within 24 hours with updated information, it will be treated as no show.
Drivers will wait for travelers no more than 45 minutes after pick-up time indicated on travelers’ documents. If clients, upon arrival, cannot locate their driver it is their responsibility to contact the driver/ local office and then inform us.
Failing to contact driver/local representative or our office in “real-time” will result in no show. “No-shows” are totally non-refundable. No exceptions. If driver is requested by clients to wait past the 45min, the cost of the additional wait time will be stipulated and agreed upon locally between clients and driver, and will be paid locally. In the event of unforeseen events The Company will not be responsible for delayed or cancelled transfers.
PLAN YOUR BUDGETIn case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing. Should clients decide not to participate in whole or part of certain activities/excursions etc. refunds will not be provided.
Gratuities are included for wait staff at included meals, and porterage at hotels for one suitcase per person during the land stay of your trip.
Gratuities for your Tour / Cruise Director, Local Guides, driver, and ship’s crew are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.
BAGGAGE: SIZE, WEIGHT, QUANTITY & RESTRICTIONS
Hotel porterage (where available) for one bag per participant is included in the price. Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director. If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense.
Porterage is not included at train stations or airports unless specifically indicated.
Damage & Liability
The Company has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.
Any special room upgrades, and or extra concierge services can be requested to The Company, however it is made on “a request” basis only. The company will contact the service provider, and make every effort, however we cannot GUARANTEE the specific request nor will assume responsibility or liability if client special requests are not fulfilled.
Special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company has no liability for availability.
When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.
Some ships and hotels have elevators, but many small ships do not. If you require an elevators, inquire before making a reservation.
All local Destination Representatives, Tour / Cruise Directors, Local Guides, and ships’ crews speak English. For safety, maximum enjoyment and understanding, you must be able to read, understand, and speak English.
Gratuities that are not listed as included, are to participants’ discretion and cannot be
pre-paid, and must be provided on the spot, in local currency.
Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.
Optional excursions are not included in your reservation. To pre-book an “Optional” excursion by The Company please inquire for pricing and full details. Should you decide locally to add activities or excursions of any kind, your contract for any optional excursion is between you and the Excursion Operators. The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Excursion Operators’ terms & conditions, and any terms that are required by such Excursion Operators will also inure to the benefit of The Company.
Optional excursions purchased through The Company are subject to separate terms and conditions which are available during booking.
For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. Your Tour / Cruise Director will advise of availability as applicable.
PHOTOGRAPHS & PICTURES
Photographs or pictures appearing in the brochure or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.
POSSESSION OF DRUGS
Any carriage or possession of illegal drugs will result in immediate termination of your trip.
You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.
PUNCTUALITY ON TRIP
The Company is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. In this case, your tardiness or absence will be deemed as a “NO-SHOW”, and The Company will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.
Smoking is not allowed on transportation that is exclusively provided by The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider’s terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.
SMOKING AND HOTEL ROOMS
The Company contracts non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company cannot guarantee availability.
Guarantee Share rooms are non-smoking.
WI-FI ON TRANSPORTATION PROVIDED BY THE COMPANY
Wi-Fi, when provided by The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage agreements.
The Company is not liable for the speed, reliability, or security of Wi-Fi provided through The Company. Connectivity is not guaranteed.
SAFETY & MEDICAL CARE
Certain risks and dangers may arise beyond our control, including but not limited to:
- the hazards of traveling in undeveloped areas;
- travel by boat, train, automobile, aircraft, or other means of transportation;
- forces of nature;
- political unrest;
- acts of lawlessness or terrorism;
- accident or illness in remote regions without means of rapid evacuation or availability or medical facilities.
The Company will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company regarding the provision of medical care or the adequacy of any care rendered.
The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company harmless for them.
GOVERNMENT TRAVEL SITES
The Government of Canada periodically issues and updates travel warnings and travel alerts for Canadian citizens travelling domestically and abroad. It is your responsibility to review the current information on travel and security when making plans to travel with The Company. You are responsible for evaluation the travel information and your acceptance of risk of travel prior to making a reservation. Visit http://travel.ga.caor travel information. By making a reservation with The Company, you acknowledge you are aware of the travel information advised by the government of your citizenship.
The Company reserves the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behavior-related assessment is at the sole discretion of The Company or the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services.
You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.
No medical personnel travels with your group or is present on board The Company vessels. The Company cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.
MOTOR COACH SAFETY
You are responsible for wearing your seatbelt when provided. The Company and its Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motor coach was equipped with them.
You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company does not provide child safety devices.
The Company does not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board its cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.
Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type.
HOTELS & CABINS
Hotels are listed in the accommodation section of our website and in our brochure.
Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company has no control over air-conditioning at hotels.
The Company does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.
Unless available and selected during the reservation process, staterooms are assigned upon embarkation. The Company reserves the right to change your cabin when necessary. Upgrades must be purchased in advance of departure; there is no guarantee of upgrade availability if not purchased in advance.
Hotels are not guaranteed. The Company reserves the right to substitute hotels of similar standards at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.
HOTEL REWARD POINTS
Hotel rewards/points cannot be earned or redeemed with hotels used by The Company.
The Company contracts standard, TWIN rooms (two beds per room). DOUBLE rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company.
Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.
Availability of triple rooms at hotels varies by itinerary.
Triple rooms accommodate three people, but do not guarantee three separate beds. An additional bed, if available, is at the hotel’s discretion and may be a roll-away bed put in for the night or a convertible sofa. If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.
Alcohol consumption is not permitted on any motor coaches.
RAIL & AIR SERVICES
If included rail or air services are unavailable, alternate services are provided at the expense of The Company or a refund wherever applicable.
For touring, The Company follows a mandatory, daily seat rotation on motor coaches for all participants following recommendations by state, federal and country government agencies. Seat rotation may not be available in all instances.
Transfers are provided by independent third-party transportation companies. Airport transfers for Tours are often group transfers operated by motor coach and may have pre-set departures times.
The Company is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.
On board a river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available for each ship upon request or on the www.alitours.com website under the specific program.
CRUISE ITINERARY CHANGES & CANCELLATIONS – EXCLUSION OF LIABILITY
The Company reserves the right to operate part of or all an itinerary by substitute vessel, motor coach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company.
The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.
Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking – when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company for reasons of such assignment.
RIVER, CANAL, LOCK & DOCK MAINTENANCE
River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel and/or water shuttle/taxi transfer service. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motor coach or hotel accommodation with little to no advance notice, in addition to hindering or changing the original scheduled point of pick-up and/or drop-off location for the service. These events are beyond our control, and The Company will not be responsible for any delays, loss, expense, or inconvenience caused by reasons of such changes.
NOTICE TO TRAVELERS
Travelers should be aware that different living standards and practices that might exist outside of Canada including but not limited to: provision of utilities, e.g. water, electricity and air conditioning; accommodations; services of all kinds; food; food preparation and water quality. The TOUR OPERATOR shall not be responsible for any loss, damage, or injury resulting from different living standards.
Customers are asked to bear in mind and accept that living standards, religion, local practices and the political system at the destination, and the conditions there with respect to the provision of utilities, services and accommodations may differ from those found in Canada.
Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, beverages credits (when not mentioned in this brochure), restaurants and other services or benefits may be suspended or interrupted partially or completely during the customer’s stay.
To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, consider expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of The Company, every reasonable effort will be deployed to promptly notify customers, however it cannot be held accountable for any inconvenience caused to the client.
HOLIDAYS, SPECIAL EVENTS & VENUE CLOSURES
Passengers may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Because these periods vary according to country and relevant authorities and
at times, venues are limited or not available due to local holidays, events or various seasons. The Company will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company is not liable for venue availability. The Company will offer alternatives when possible.
It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.
DOCUMENTS FOR MINORS
Due to heightened security, many countries have adopted practices to prevent international abductions of children. It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors.
The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. A full travel packet is available electronically 2-3 weeks prior to departure.
You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company requires your passport details prior to final documentation for all international travel.
VACCINATIONS OR MEDICAL CERTIFICATES
You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.
It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation.
Health & Safety
Signing of a Health & Safety Waiver is required for travel with The Company. You will not be allowed on trip without signing the waiver and you will be subject to the cancellation fees above. You can view a copy of the Health & Safety Waiver by accessing the following link at https://www.alitours.com/health-waiver.pdf
During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company.
SERVICE INQUIRIES AFTER YOUR TRIP
CLAIMS OR COMPLAINTS
Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any suppliers (including Service Providers), sub- contractors, or agents in relation to any service provided to you must be made to the Local Representative, Tour or Cruise Director or Local Guide immediately while on trip.
Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.
Alitours International Inc. located at Centre 792A St. Clair Ave. W Toronto, Ontario M6C 1B6,
is an independent company (“The Company”) licensed to market and distribute travel products under the Alitours and Alitours International Inc. brand names, and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts with third-party suppliers.
No person, other than an authorized representative of The Company by a document in writing, is authorised to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.
A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.
INTERNATIONAL CONVENTIONS & TREATIES
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
The trip participant agrees that neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier (including any Service Provider) providing services, any insurer or insurance administrator under the Travel Insurance plan, or any other person.
RIGHT TO ACCEPT OR REJECT
The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time.
You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider.
Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motor coaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint ventures of The Company or its affiliates.
From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize The Company name on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers.
After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company, depending on the circumstances, The Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.
Any dispute between the trip participant and The Company, directly or indirectly relating to the Terms and/or to the trip undertaken, shall be first submitted to mediation in Toronto, Canada, before a mediator mutually agreed to by the parties.
If mediation is not successful, the dispute must be resolved by binding arbitration under Ontario law (Arbitration Act, 1991), where arbitration shall be conducted in English. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the courts of Ontario.
Arbitration against The Company or the trip participant must be invoked in writing within 12 months after the date of completion of the trip and not later. Neither of the parties nor any affiliate of the Company shall in any case be liable for other than compensatory damages, and they hereby waive any right to claim punitive damages. This contract and all arbitration or other proceedings arising out of or related to this agreement is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees.
Any action to enforce any arbitration decision shall be brought only and exclusively in the state or federal courts in the courts of Ontario, Canada.