Destination Experts / / 1-800-493-6668

    The purchase of packages, coach tours, à la carte accommodation, and car rentals (hereinafter referred to as the “Services”) offered by ALITOURS constitutes a contractual agreement between ALITOURS and the customer/agent and implies your acceptance of ALITOURS’ Terms and Conditions described hereinafter in the sections “Booking Conditions” and “Other Terms and Conditions”. Please ensure you read carefully and understand these Terms and Conditions prior to booking.

    a) Nightly Hotel/Resort rates Include:
    -accommodation for the duration of stay, in accordance with the category selected
    -hotel taxes and service charges*
(*unless you are otherwise advised).

    Does Not Include:
    -personal expenses
    -telephone and data port charges at some hotels
    -meals and drinks, unless otherwise specified as part of your inclusions
    -car rental or airport/hotel round trip transfers

    And anything not mentioned under “package/service includes,” specified at the time of booking.

    b) Weekly Rental Accommodation rates Include:
    -accommodation for the duration of stay, in accordance with the category selected
    -taxes and service charges*
    -water and electricity*
(*unless you are otherwise advised).

    Does Not Include:
    -additional services to be paid locally (ex. Heating/AC)
    -final cleaning*
    -linen changes and/or cleaning services*
    -personal expenses
    -telephone and data port charges at some hotels
    -meals and drinks, unless otherwise specified as part of your inclusions

    And anything not mentioned under “package/service includes,” specified at the time of booking.

    c) Car rentals Includes:
    -car rental for duration selected and full-coverage insurance (read Hertz, Maggiore & Terms and conditions)
    -taxes and service charges*
    -Road maps and 24 hour service

    Does Not Include:
    -additional insurance paid locally and extra taxes on these services
    -additional taxes on additional requested services to be paid locally (GPS, snow tires, baby seats, etc.)
    -second driver

    And anything not mentioned under “package/service includes,” specified at the time of booking.

    d) Attraction Tickets/Entrance Fees Include:
    -attraction ticket as selected
    -local taxes

    Does Not Include:
    Anything not mentioned under “package/service includes,” specified at the time of booking.

    e) Daily Sight Seeing/Excursion Includes:
    -portions related to Services reserved, such as published (itinerary/transportation if mentioned)
    -local Guide services and/or ALITOURS representative at destination*
    -taxes and service charges*

    Does Not Include:
    -personal expenses
    -meals and drinks, unless otherwise specified as part of your inclusions

    And anything not mentioned under “package/service includes,” specified at the time of booking.

    f) Packages and or Tours
    Will always INCLUDE services of a ALITOURS representative at destination and hotel taxes and service charges*
However, portions related to Services reserved, may or may not Include the following:

    -round trip airfare from your selected departure city
    -ground transportation
(*unless you are otherwise advised).

    Does Not Include:
    -personal expenses
    -telephone and data port charges at some properties
    -meals and drinks, unless otherwise specified as part of a vacation package
    -local taxes, airport fees , insurance additional insurance purchased at destination, taxes on extra services purchased locally

    And anything not mentioned under “package/service includes,” specified at the time of booking.

    To be added to your base price pre-paid to ALITOURS For Services including a flight (package):
    -navigation fees
    -other related taxes and fees
    -overflight fee
    -airport improvement fees (AIF)
    -Canadian Air Travellers’ security charge
    airline insurance fee
    -administration fees, GST, HST and Provincial Sales Tax where applicable.
    †Fuel Supplement: The cruise lines reserve the right to re-instate fuel supplement for all guests should the price of oil exceed US $ 65 per barrel.

    Local authorities at certain destinations charge tourism and departure taxes. These taxes are payable at destination.

    All services: For Quebec residents, the contribution of $3.50 per $1,000 of purchased Services representing the customer’s contribution to the Fonds d’indemnisation des clients des agents de voyages (Indemnity Fund).


    Please note that the days mentioned in general terms and conditions are normal business days and that the day of departure is not calculated for the purpose of the charges for changes and/or cancellation.

    Any changes to a reservation (ex. hotel, room category) will be subject to the following charges:

    *A fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
    *A change of traveler name, tour date or tour itinerary within 45 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.
    *Correction in name (whether full or partial) $10.00 fee per person, per change * Not applicable to Air or Car Rental see Cancellations.
    *Change of Date: $50.00 fee per booking (additional fees may apply, due to Travel Dates)
    *Change of Service: (Hotel, Tour, Villa, Apartment, Vacation Package etc.) $50.00 fee per booking (additional fees may apply, due to Travel Dates).

    * All Other Products:
    Reduced stay and/or expected return, partial or total change on location or “no show”: no refund.
    Extended Stay: local rates and taxes will apply and must be paid on location.
    Other Changes: Please contact your travel agent for details.

    Charges will apply for any changes in customer reservations subsequent to the departure date, as long as the changes are possible. More specifically, ALITOURS’ representatives or the Service supplier will charge customers the applicable fees. No refund will be given for a price change resulting in a lower fare.


    The following charges will apply to any cancellation, regardless of the cause:

    CANCELLATIONS: The intention to cancel must be communicated in writing by the Traveler/Travel Agent and provided by either to Alitours. Cancellation penalties will be calculated based on the time notification is received by Alitours and are as follows:

    • Cancellation received between 45 and 30 days prior to departure: 50% of the total cost per person.
    • Cancellation received less than 30 days prior to departure: 100% of the total cost per person.

    • Cancellation received between 59 and 45 days prior to departure: 50% of the total cost per person
    • Cancellation received less then 44 days prior to departure: 100% of the total cost per person

    • Cancellation received more then 21 days prior to departure: $250 per person or 10% of total cost whichever is greater
    • Cancellation received between 21 and 14 days prior to departure 50% of the total cost per person.
    • Cancellation received less than 14 days prior to departure or for non-arrival: 100% of the total cost per person.

    Car Rental
    • $50 Non-refundable deposit- per car cancellation or no show for HERTZ groups: B – F; MAGGIORE groups: A-F, I
    • $100 Non-refundable deposit per car cancellation or no show for HERTZ groups: I – H; MAGGIORE groups: G-Z

    Custom Package/Private Service of any kind/ Pre-built Vacation Package
    • Cancellation received more then 21 days prior to departure: $250 per person or 10% of total cost whichever is greater
    • Cancellation received between 21 and 14 days prior to departure 50% of the total cost per person.
    • Cancellation received less than 14 days prior to departure or for non-arrival: 100% of the total cost per person.

    Sight Seeing/Transfers: Totally non-refundable

    Air :Subject to terms and conditions of Airline rules & regulations contract.

    Ask your Alitours Representative agent at the time of booking.

    Alitours reserves’ the right to cancel any booking made. In the event of such cancellation, all money received by Alitours will be refunded in full and shall constitute full settlement. No refunds will be made by ALITOURS for Travel Services either cancelled or unused subsequent to departure. Insurance premiums are non-refundable, in whole or in part, whether cancelled before or after the departure date. Bonuses included in packages are non-refundable and have no monetary value. All cancellation fees must be calculated based on the total amount of the products and Travel Services purchased including HST.


    ALITOURS has put forth all necessary efforts to ensure that, at time of publication, all descriptions on this website are accurate. For several reasons beyond the control of ALITOURS, modifications can take place during the season which may affect internet descriptions. For cruises, ask our call center at the time of booking to verify if any modifications have been made. No representative of ALITOURS is authorized to alter or ignore any of the provisions hereof.


    Prices are quoted in Canadian Dollars (CAD), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, the cost of fuel, taxes and other fees in force at time of preparation of the present brochure/site content. Transactions will be processed on Credit Cards in CAD funds, at the time of booking. All prices are subject to change without notice. Price reductions are applicable to new bookings only.

    For Travel Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the services are provided has increase by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or Canada’s goods and services tax, is equal or greater than 7% of the price of the services, the customer may choose between full and immediate reimbursement of the services or the provision of similar services of the same price otherwise the difference in price shall be assumed by the client; no price increase may occur within 30 days preceding the date on which the services must be provided.


    Reservations are strictly personal and must be accompanied by payment in full before they can be considered confirmed. Unless otherwise indicated in these Terms and Conditions, all amounts are per person. Final payment is required at time of booking.


    In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. In the case of payment made over the telephone, the consumer, in authorizing the use of his credit card number by his travel agent and/or Alitours, acknowledges the conditions of the reservation even if he/she has not signed the appropriate form, and agrees to sign the payment form upon request. In failing to concur, his/her reservation will be cancelled and subject to penalties herein indicated under heading “Cancellation Fees.” Verbal authorization given by the customers to the travel agent for the use of a credit card confirms the reservation, whether or not the draft is signed. However, upon request by the travel agent, customers must stipulate in writing that the credit card may be used without their signature. Once a credit card number has been forwarded to Alitours International to guarantee a reservation, the travel agent becomes responsible for payment and must keep a signed copy of the customer’s authorization on file. In the event that the credit card charges are contested, a copy of this authorization must be sent to Alitours International before any decision can be made.


    Customers acknowledge and accept the following:

    Flights offered by ALITOURS are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

    Schedule Check and Connecting Flights:
    Flight schedules are subject to change without notice. All customers having purchased a package or air only with ALITOURS are entirely responsible for verifying the flight schedule with the airline and/or ALITOURS’ representative during the 24-hour period immediately prior to the departure and the return date. Customers having purchased air only must reconfirm their return flight within 24 to 72 hours prior to the scheduled take-off time. ALITOURS undertakes to notify customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure times or in case of cancellation of a flight.

    Whenever customers book connecting flights, they have the responsibility to allow themselves sufficient time to make the connection. No control can be exercised over air carriers to guarantee flight schedules, which may be altered or affected by various circumstances. ALITOURS will not be liable for any change of schedule or a missed flight connection, including any additional fees incurred and special, incidental or consequential damages (including the carriage of baggage) arising from the foregoing, whether or not it had the knowledge that such additional fees or damages might be incurred.

    Airport check-in:
    It is recommended that customers arrive at the airport check-in counter at least three (3) hours prior to departure, failing which their reservation may be cancelled and their seats assigned to other customers, with no right of recourse.

    Seat assignment:
    Unless already pre-assigned, aircraft seating is conducted by staff at the air carrier’s check-in counter. In the event of the loss of confirmed First Class, Priority Class, Business, Executive or Club Class seats available with some air carriers owing to a change of air carrier, aircraft type or because of flight consolidation, refund by ALITOURS of the amount paid for Club Class service shall be deemed complete and final settlement.

    Other applicable conditions:
    Air transportation is subject to all applicable government regulations and is governed by the Montreal Convention, or the Warsaw Convention as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding.

    Refusal to transport:
    Removal of passengers: ALITOURS shall not be liable for neither refusal by itself or the air carrier to transport a passenger nor for the cancellation of a reserved space or removal of a passenger from an outbound flight and/or return flight due to, but not limited to, failure to present himself/herself for an outbound flight (no show), safety reasons to prevent the violation of any applicable laws of any country or to prevent any hazard or risk to such passenger, to any other person or property, or to the flight.


    Tickets are made out in the name of the customer and are not transferable. Tickets are valid only on the dates and flights indicated. Unused portions of tickets may not be used for travel on other flights and are not subject to refund at any time.


    Air navigation orders adopted by the Ministry of Transport allow infants under two (2) years of age (at date of completion of travel) to travel free of charge, provided they do not occupy a seat (flight reservation must be made) and no meal service is provided.

    Limits: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Customers must consult with their travel agent for applicable restrictions.

    Liability: The provisions of the Montreal Convention, or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier, as well as the notice appearing on the passenger ticket and baggage check, govern the loss of and damage to baggage and establish the limits of the air carrier’s liability.

    Baggage lost or damaged while boarding or disembarking a ship must be reported to the Purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Passengers’ baggage and property are transported, stored and handled at owner’s risk at all times.


    Customers may purchase travel insurance, including trip cancellation insurance and out-of province health insurance, at time of booking. For information and details about the travel insurance plan best suited to their needs and the cost for such plans please ask your Alitours representative.


    E-documents will be forwarded to the email address on file according to specific issue date.

    A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship. Except as otherwise provided, the Canadian passport is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for six (6) months beyond the date of return to Canada. It is the full responsibility of customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. Cruise itineraries require a visa. Under applicable laws, all guests must complete the advance cruise guest registration form prior to leaving the country. Failure to do so can result in denied boarding at the pier. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent traveling with a child under age eighteen (18) may have to obtain a notarized letter of consent signed by the parent not traveling.

    Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents.

    ALITOURS shall not be liable for any aid or information given by its employees or the call center agents in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any customer resulting from his/her failure to obtain such documents or to comply with such laws.


    Some events are part of normal unpleasant occurrences which can happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and agrees that ALITOURS cannot be held responsible for any damages owing to such occurrences.

    Living Standards:
    Customers are asked to bear in mind and accept that living standards, religion, local practices and the political system at the destination, and the conditions there with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.

    Service disruptions:
    Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet or vice-versa.

    Food, water and beverages:
    The food, water and beverages may not be up to North American standards. Accordingly, customers assume sole responsibility for any illness suffered while abroad or upon return owing to the quality of the food, water and beverages.

    Social and sports activities:
    Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the customer’s stay.

    Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.

    To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, consider expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of ALITOURS, every reasonable effort will be deployed to promptly notify customers, however, it cannot be held accountable for any inconvenience caused to the client.

    Holidays, school breaks, elections and conventions:
    Customers may be subject to certain inconveniences, such as cancellation or unavailability of some services, when traveling during periods designated as school breaks, other holidays, elections or conventions. Because these periods vary according to country and relevant authorities, it is practically impossible for ALITOURS to provide any indication of such dates. Customers acknowledge and solely assume the possible consequences of traveling during these periods.


    Hoteliers and cruise lines are solely responsible for room/cabin allocation, in accordance with the category reserved by customers. Should customers choose to alter their room/cabin category upon arrival at destination (upon availability), they must make their own arrangements with the hotelier or cruise line and assume all additional fees levied by them. Special requests concerning, bed types, room/cabin amenities and location can be forwarded to the hotelier or cruise line, but they do not constitute on any account a confirmation.


    Customers acknowledge and accept that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 PM and check out by 11 AM to noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the customer of the check-out time when he/she checks in at the hotel. Whenever meals and/or drinks are included in the package, customers are eligible for meal and drink services from the time they check in to the time they check out.


    Photographs or pictures appearing on the ALITOURS website should be used solely as an indication and shall not be construed as part of these Terms and Conditions. Customers are advised to make their selection according to price, location and services offered. Decor and furnishings may vary from room to room or from cabin to cabin, in accordance with the individual location on the hotel premises or on the ship.


    All customers requiring special care, assistance, attention or treatment must advise ALITOURS and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, and cruise accommodations.


    If confirmed Travel Services are no longer available prior to the departure date or subsequent to arrival at destination, ALITOURS reserves the right to substitute them for comparable alternate Travel Services, or, alternatively, to cancel them. If the substituted Travel Services are of lesser value, the liability of ALITOURS shall be limited to the sole difference in cost. If the substituted Travel Services are of greater value, the customer will be required to disburse an amount equal to the difference between the price of the Travel Services purchased and that of the substituted Travel Services. The customer will be entitled to refuse such substitutions. In such a case, and in the event of a cancellation, the liability of ALITOURS shall be limited to the reimbursement of the price of Travel Services paid by the customer.

    Changes to cruise itinerary: ALITOURS and the participating cruise line reserve the right to cancel, alter or re-schedule any timings, to omit one or more ports of call, to substitute alternative itineraries or to otherwise amend the cruising or the content of these holidays with or without prior notice to the passenger or his/her agent.


    Statement to the Call Center Agent:
    The individuals making a reservation are responsible for advising their Alitours  agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.

    Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication with them, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited.

    The cruise lines will not accept passengers who will have entered their twenty-fourth (24th) week of pregnancy by the time their travel concludes. A medical certificate establishing the due date and fitness to travel is required.

    The air carrier may refuse pregnant passengers for whom air travel may involve a risk to themselves or their unborn children. A medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask our call center agents for the air carrier’s policy in this regard.

    Sports and activities:
    Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the customer in any way. ALITOURS cannot be held responsible for any accident or mishap occurring at the destination during the practice of any sport and/or activity in which the customers participate of their own free will and initiative.


    ALITOURS shall not be liable for failure in the performance of any of its obligations, including without limitation, for any loss or damage resulting from any delay, cancellation, adverse weather conditions, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Travel Services, inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical, due to:

    * An Act of God or Force Majeure or third party wrongdoing;

    * A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;

    * Fire, flood, explosion, earthquake, volcanic eruption, epidemics, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tropical storm, tornado or tropical storm;

    * Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an aircraft, or any shortage of or inability to provide labor, fuel or facilities;

    * Any strike, lock-out, labor dispute or other industrial disturbance whether involving ALITOURS’ employees, the employees of its service providers or others upon whom ALITOURS relies;

    * Any government order, regulation, action or inaction or any failure to obtain the approval of a government authority having jurisdiction in the circumstances as may be required to the conduct of operations hereunder or any government or legal restraint upon such operation;

    * Others upon whom ALITOURS relies for the performance of the whole or any part of any Travel Services hereunder;

    * Any other causes beyond the reasonable control of ALITOURS and any other event not reasonably to be foreseen, anticipated or predicted, whether actual, threatened or reported, which may interfere with the operations of ALITOURS or of its service providers.

    *Where the passenger occupies a motor coach seat fitted with a safety belt, neither the Tour Operator nor their agents or co-operating organizations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from an accident or incident, if the safety belt is not being worn or the passenger is not seated when the coach is moving at the time of such accident or incident.

    *Transportation companies, airlines etc. are not to be held responsible for any act, omission, or event during the time passengers are not on board planes, transportation, or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sol contract between the airline transportation company and passenger or purchaser of this tour and Alitours assumes no responsibility in this connection. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.

    *All matters concerning this booking shall be subject to the Laws of Canada and legal action arising under the Contract shall be litigated only in the appropriate Court having jurisdiction in that Country, which Court both parties acknowledge to have exclusive jurisdiction in relation to any legal action brought hereunder.

    *Every effort is made to ensure published content accuracy at the time of going on site and to press; however, Alitours cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.


    ALITOURS makes arrangements with air carriers, hotels, transfer operators, cruise lines and other independent parties to provide customers with the Travel Services they purchase. Although ALITOURS takes great care in selecting its service providers, it does not have any control over them and cannot be held responsible for their omissions, fault or negligence, or that of their employees, nor for any loss or damages suffered as a result thereof. Travel Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.


    TOURS shall not be liable for the quality or safety of activities and/or services (such as excursions, optional tours, activities, little extras and others) available at destination that customers may wish to participate in and which are not included in the package, nor for any other representation made by the operator of any such activities and/or services. Any written or oral contract for all such activities and/or services shall be deemed to be made between customers and the operator of such activities and/or services and shall be undertaken at the customers’ own risk of loss, damage or injury. ALITOURS shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such activities and/or services which are offered by third parties over whom ALITOURS has no control.


    ALITOURS strictly complies with principles of confidentiality with respect to customers’ personal information, including in accordance with the Personal Information Protection and Electronic Documents Act

    At destination, customers must contact the ALITOURS’ representative to get his/her assistance and to remedy any problem without delay. When the travel arrangements do not include the service of a ALITOURS’ representative, the client must contact either the hotel manager, the on-board purser or ALITOURS directly at the following e-mail address: Alitours must be given every opportunity to resolve customer complaints in destination. All concerns must be addressed to the customer service department. Only unresolved customer service issues, which were properly addressed at destination, can be submitted in writing within 15 days after the fact. Include any unused documents with the correspondence. Claims or demands received after 15 days will not be responded to. Please allow 60 days for processing. All correspondence must be directed through the travel agent of record. Alitours is not responsible for any representation made by travel agent, hotel employees, or suppliers of any kind. No agent or representatives of Alitours may waive any provisions of the terms & conditions. The invalidity of any provision contained herein shall not affect the validity of any other provision.

  • LAWS

    This agreement is governed by the laws of Ontario. The voiding of one or other of the clauses hereto shall neither annul nor invalidate this agreement which is known as the “Terms and Conditions”.